Troubleshooting

Regardless how much testing goes into any product there will always be the possibility that for your individual setup that you may experience a problem in installing or using a product. As we support customers we learn about more edge cases and improve our products and services.

Unable to install the plugin

In order to use a plugin the user account for your WordPress website must have the permissions to install a plugin. When you log into your WordPress website you must see the Plugins menu to ensure that you have the correct permissions to manage this new plugin installation.

Shortcode won’t activate within a page

In order to use the plugin you should verify that the following are all true:

• The plugin has been installed and activated on your WordPress website
• The plugin has been given a valid license code
• The page containing the Forms Blocker shortcode has a WPForm